Privacy Policy
Last updated: 15 September 2026
Retreat Wellness Ltd (“Retreat”, “we”, “us” or “our”) is committed to protecting your personal information.
This Privacy Policy explains how we collect and use your information when you visit our website, place an order, contact us or sign up to hear from us.
Retreat Wellness Ltd is the data controller responsible for your personal information.
Retreat Wellness Ltd
405 Purley Way
Croydon CR0 4NX
United Kingdom
Email: retreatwellness.info@gmail.com
Information we collect
Depending on how you use our website, we may collect your name, email address, telephone number, billing and delivery address, order and transaction details, account information, communications with us, marketing preferences, and technical information such as your IP address, browser and device information.
Payment information is processed securely by Shopify and our payment providers. We do not normally receive or store your full payment card details.
How we use your information
We may use your personal information to:
- process payments, orders and deliveries;
- provide customer service and deal with order issues;
- keep accounting, tax and other legally required records;
- protect our website and prevent fraud;
- send marketing emails and offers where permitted; and
- use optional analytics or advertising cookies where you have given consent.
We process your information where necessary to perform our contract with you, comply with legal obligations, pursue legitimate business interests or where you have given consent.
If you do not provide information required to process an order, such as your name, payment details or delivery address, we may not be able to complete your order.
Who we share your information with
We may share personal information where necessary with Shopify, payment providers, delivery and fulfilment providers, technology providers and professional advisers such as accountants.
We may also disclose information where required by law.
We only share information necessary for these organisations to provide their services.
Shopify
Our online store is powered by Shopify.
Shopify processes personal information to provide our ecommerce and payment services. Information submitted through our store may therefore be processed by Shopify and its service providers.
Shopify Consumer Privacy Policy
Marketing
If you sign up to receive marketing from Retreat, we may send you emails about products, offers, launches and other Retreat news.
You can unsubscribe at any time using the unsubscribe link in any marketing email or by contacting us.
You will still receive essential communications relating to orders you have placed.
Cookies
Our website uses cookies that are necessary for functions such as your shopping basket, checkout and website security.
We may also use optional cookies for analytics or advertising. Where required, these will only be used after you have given consent through our cookie banner.
You can change your cookie choices through our cookie preferences.
How long we keep your information
We keep personal information only for as long as necessary for the reason it was collected and to meet our legal, tax and accounting obligations.
Different types of information may therefore be retained for different periods. Once information is no longer required, we will delete or anonymise it where appropriate.
International transfers
Shopify and some of our other service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used as required by UK data-protection law.
Your rights
Under UK data-protection law, depending on the circumstances, you may have the right to:
- access your personal information;
- correct inaccurate information;
- request deletion or restriction of your information;
- receive certain information in a portable format;
- withdraw consent; and
- object to certain uses of your information, including direct marketing.
To exercise your rights, email retreatwellness.info@gmail.com.
Where processing is based on consent, you may withdraw your consent at any time. This will not affect processing that took place before you withdrew it.
Complaints
If you have any concerns about how we use your personal information, please contact us at retreatwellness.info@gmail.com.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Changes to this policy
We may update this Privacy Policy if our services or privacy practices change. The latest version will always be published on this page with the date it was last updated.